CLOUD-BASED AFTER-SALES SERVICE SOLUTIONS

ソリューション

Syncron ServiceCloud™

Optimizing your after-sales performance means more than just optimizing individual service processes. True optimization addresses the synergies between all processes throughout the after-sales service journey, from beginning to end.

From capabilities like real-time information from sensors in your equipment, to instant emergency order routing, processes like inventory planning and unplanned downtime solutions require synchronicity to create a seamless process from the top down. Just as inventory planning should be designed with price strategies in mind, and optimizing global processes requires master data management, the synergy between processes is key to creating the most optimized of after-sales solutions.

Only Syncron offers a fully integrated solution stack for the optimization of service parts Inventory, Price, Order, and Uptime – all with MasterData and Analytics at its core.

after-sales service
Syncron
Inventory™

Optimize Stock.
Improve Service.

Optimize your complete service parts supply chain – from suppliers to distribution centers to dealers – to deliver exceptional after-sales service experiences.  With a system designed to minimize manual efforts, Syncron Inventory™ drives action toward exception management, strategic simulations and automatic optimization. Achieve best in class dealer service levels by automating stock refills, and optimize the inventory of a multi-echelon distribution network to reach peak customer service – at the lowest possible cost.

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aftersales service
Syncron
Price™

Optimize Prices.
Maximize Profits.

Evolve your service parts pricing beyond cost-plus logic to unlock the ability to price according to true value. Syncron Price™ bases your pricing process on sophisticated and modern price strategies around customer value-based algorithms, IoT data, competitive pricing and price harmonization to find the most optimal strategy.

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after-sales services
Syncron
Order™

Manage Demand.
Simplify Orders.

Manage the complete order process in a complex after-sales supply chain environment to obtain a streamlined customer experience – with minimum effort. Syncron Order™ supports your entire order process, from quote to settlement.

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after-sales
Syncron
Uptime™

Proactive Intelligence.
Always Available.

Employ real-time information from your equipment through IoT to proactively replace service parts before your customers’ equipment fails. Syncron Uptime™ integrates predictive maintenance events with your field service management system to manage both the parts and the workforce.

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Syncron
MasterData™

Business Intelligence.
Accuracy.

Achieving complete supply chain optimization requires consistent master data. A key part of inventory management is the blending of dealer point of sales data with OEM master data, and Syncron MasterData™ allows you to freely configure data, blending to meet modern business requirements. When it comes to pricing, it’s all about setting the right price for the right part to the right customer. Syncron MasterData identifies unique customers and parts across the entire supply chain, allowing for both efficient pricing and order process, as well as uptime management.


Syncron
Analytics™

Actionable Intelligence.
Maximal Results.

Syncron Analytics™ takes your master inventory, price, order, and uptime data and gives you the ability to build customized dashboards and reports based on that master data. These metrics allow you to analyze revenue and margins across your supply chain, follow up on the performance of your suppliers, and monitor the order volume of your customers, the equipment location, and the runtime parameters in real-time.


Empowering exceptional after-sales service at many of the world’s leading manufacturers

White Paper

State of Emerging Tech in Field Service

Download our latest white paper on the State of Emerging Tech. Simply complete the form to receive a free copy.

field service technology