Privacy Policy



Your Privacy Matters

Your privacy is of the utmost value to us and it really matters here at Syncron. Due to the nature of services that we offer, the need to collect and process your data, including personal data, is limited to the very minimum. It is due to the fact that our software solutions are not based on personal data but on technical and numerical product-related data.

Syncron International AB and its subsidiaries and affiliates, i.e., Syncron Germany GmbH, Syncron UK Limited, Syncron Inc., Syncron Japan Corporation, Syncron Services India Private Limited, Syncron Italy S.r.l., Syncron Poland sp. z o.o. (hereinafter referred to as “Syncron” or “we”) are providing this Privacy Policy to describe and explain our practices regarding collection, storage, and transfers of information and choices that you can make about the way your information is collected and used by us.

To the extent Syncron collects your personal data as a data controller, the data controller is Syncron International AB with its seat in Stockholm SE-111 20, Östra Järnvägsgatan 27, Sweden. For purposes described in this Privacy Policy, your data may be processed by all Syncron legal entities.

All the data processed by Syncron are duly secured and used only for the purposes indicated in this Privacy Policy. The scope of collected data is always adequate and proportionate to these purposes.

Scope of Data and Ways We Collect Them

Through your interaction with and use of our websites ( and or web or mobile applications (our software services), Syncron may collect personal information that should be understood as information that identifies an individual or relates to an identifiable individual. Personal information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation, and associated interests. More typically, Syncron may collect other information through your interaction with and use of our websites or web or mobile applications, which does not reveal your specific identity or does not directly relate to an individual. Such other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, geographic or geo-location information, statistical and aggregated information. Syncron uses best measures to ensure that your data are secured and processed in compliance with applicable laws.

As a general rule, everyone can freely visit Syncron websites and use their content without revealing any personal information about himself/herself. Access to our web or mobile applications (software products) is granted only to persons authorized by our customers who have a subscription agreement with Syncron for our software services or partners who have a partnership agreement with Syncron. However, persons who are not of the age of majority should not be eligible to use Syncron website(s), and we ask that no information in relation to such persons be submitted to us.

Unless agreed otherwise with the Syncron’s customer or partner, personal information like your name, surname, and e-mail address is obtained only when voluntarily provided to us (in particular when completing contact/newsletter forms or other forms available on our websites or otherwise made available by Syncron). We use cookies to assist you in navigating and using a given site or application and to improve your experience with Syncron (please see more about the use of cookies below). Technical information, like details about your device and IP address, may be collected by virtue of your use of certain Syncron web or mobile applications.

Syncron collects your information in several ways:

  • through completion of newsletter/contact forms, registrations, surveys, and other online forms available on Syncron’s websites or otherwise made available by Syncron;
  • as part of an ongoing sales process;
  • while providing technical support, consultation, live chat, or product information;
  • through the process of implementing, maintaining, and upgrading our products, in particular when some of your personal details are necessary to provide you with an access to our products available as web applications or mobile applications;
  • through automated means such as communications protocols, e-mail communications, and cookies;
  • through our mobile applications;
  • through your use of social connectors and social networking areas;
  • through your interest in Syncron ads placed on third party’s sites;
  • while obtaining your contact details from third party data providers.

To provide you with timely, high-quality information, we may also ask you to provide us with information regarding your professional interests and experiences with our services. Providing us with this information is optional.

Personal data or other data collected online may also be combined with information you provide to us through other sources such as sales meetings, marketing calls, or in conjunction with events such as trade shows, training seminars, webinars, and conferences. Information that you supply may be associated with the relationship that Syncron has with you or your organization.

Use of Cookies

Certain technologies, called “cookies”, can be used to provide tailored information from Syncron’s websites or web or mobile applications. A cookie is an element of data that a website or web or mobile application can send to your device or browser, which may then be stored on your system. Some pages on our websites, web and mobile applications use cookies that assist you in navigating and using a given site or application, for example, to help you access secure areas. Cookies used by Syncron are associated with a browser or a device by which you enter the web, not with your name or surname. We base on the concept of anonymized user to ensure that your privacy is always protected and unharmed.

Please be aware that cookies are important to the proper functioning of our websites and applications. We assure that they are in no way intended to intrude your privacy. Instead, they are used to make your experience with Syncron easier and better. For this purpose, Syncron uses cookies to provide secure log-in, collect statistics to optimize the functionality of sites and applications, and deliver content fully tailored to your interests and needs.

By using our website or our web or mobile applications, you agree to the use of cookies in accordance with your current browser or device settings. If allowed by your browser or device, you can reject the use of cookies by changing the settings in your browser or device at any time. For more information, please refer to the user information provided with your browser or device (it is usually located in the “Internet settings” tool). However, please note that if you disable cookies, some functionalities of websites or applications may be limited and it may impair the functioning of certain tools.

You should be aware that cookies may also be used on our websites or web or mobile applications to remember certain choices you make such as your geographical region, your user name (user ID), or other personalization or customization. We use these cookies to improve your user experience so as we can better serve you when you use our products or return to our websites or web or mobile applications.

What is more, Syncron may use third-party cookies to provide advertising and marketing-related activities in accordance with this Policy. We may work with selected third-party partners who set cookies to provide you with Syncron-related content, including advertisements, on their sites or elsewhere on the Internet.

Google Analytics

Our websites, web and mobile applications may use the Google Analytics tool, and when using this tool Syncron may transfer to Google Inc. some of your encrypted data to the servers of Google Inc. located in the United States. The data used by the Google Analytics tool are anonymized and not intended to identify an individual. For more information regarding our use of Google Analytics, please visit the Google’s site: “How Google uses data when you use our partners’ sites or apps” located at

Web Server Logs

In the process of administering our web or mobile applications, we may track usage through web server logs. Web server logs provide information such as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We may use this information to improve the content and navigation features of our site. Anonymized or aggregated forms of this data may be used to identify future features and functions to be developed for the site and to provide better customer service. As we base on the concept of an anonymized user, your privacy is always protected and unharmed.

Web Beacons (Embedded Pixels)

We may use Web Beacons in conjunction with cookies to compile aggregate statistical information about the usage of a website or a given web or mobile application. When it comes to the purpose of Web Beacons, it is quite similar to the use of cookies. They generally help providing web services tailored to your needs and do not harm your privacy. A Web Beacon is an electronic image, called a single-pixel (1×1) or clear GIF. Web Beacons can recognize certain types of information on a visitor’s computer such as a visitor’s cookie number, time and date of a page view, and a description of the page where the Web Beacon is placed. You may render some Web Beacons unusable by rejecting their associated cookies. As we base on the concept of an anonymized user, your privacy is always protected and unharmed.

Embedded URLs

From time to time, we may also create a unique web URL link for certain visitors of our webpages. If you visit our websites, you may find certain forms that are already filled out with your (user)name or other types of information you have previously indicated an interest in, based on information you have given us before.

We may also personalize the content of newsletters, e-mail offers, invitations, or Syncron advertisements provided to you on our third party partners’ websites, based on topics in which you have previously indicated an interest. We may collect information about how you consume this type of personalized information in order to help us provide you with other information that is better tailored to your interests. If you choose to visit one of these personalized web URL links, you agree to allow Syncron to collect information about your visits and also to compile that information with other information about you and your relationship with Syncron. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

Other Technologies

Syncron may also use other technologies to capture specific data such as your access times, your Internet Protocol (IP) address, and system configurations and settings, to support your use of Syncron-affiliated technologies, provide you with relevant content, and to assist you with questions you may have regarding our products and services.

Syncron may also use some third parties to administer a limited set of Syncron advertisements on third-party channels or websites. We may use advertising technologies and participate in advertising technology networks that collect information not being personal data (from Syncron websites or from other sources) to show you Syncron-related advertisements on third-party websites.

Sensitive Data

We do not collect any of your sensitive data, i.e., information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership, etc. We kindly ask you not to send any such information to us.

Purposes of Data Processing

Syncron may use your personal information to:

  • fulfill the obligations resulting from the agreements with our customers or partners with whom you may be professionally related – it means to render software services available online and ensure the access to our web and mobile applications only to the persons authorized by the customer or partner;
  • make the website and our web and mobile applications easier to use and tailored to our customers’ or partners’ needs;
  • customize content most relevant to our customers’ or partners’ interests;
  • notify you of new software services (products), product updates and upgrades, technical support issues, events, and special offers you may be interested in;
  • promote our software services, including direct marketing of our services to our prospective and existing customers or partners;
  • protect the security and integrity of the websites and services that we offer.

Our Global Presence

Syncron is the company with global presence, having its subsidiaries and business partners in many countries, and with technical systems that cross borders. Our privacy practices are tailored to protect your information, including personal data, all over the world.

We may share the personal data you provide to us with other Syncron entities (including our entities seated outside the European Union, i.e., Syncron US Inc., Syncron Services India Private Limited, and Syncron Japan Corporation) and/or to our business partners (including Apple Inc., Inc., Hubspot Inc., Microsoft Corporation, and Google Inc.) for purposes related to those described in this Privacy Policy. We will not sell, rent, or lease your personally identifiable data to others.

Within the scope described above, your personal data might be transferred across state and country borders and stored or processed in the United States or any other country in which Syncron, its subsidiaries, affiliates, or business partners maintain facilities for the purposes of data storage, consolidation, and information management. It means that your data may be psychically located on servers outside the European Union, in particular in the United States of America.

We ensure that we and our business partners use the highest degree of care to keep your data confidential at all times. We handle your information in a consistent and trustful manner, even if the laws in some countries may provide less protection for your data.  Within the scope of data transfers, your data are generally anonymized or encrypted.

Compelled Disclosure

Syncron may disclose your personal information if necessary or appropriate: (a) under applicable laws, including laws outside your country of residence; (b) to comply with a legal process; (c) to respond to requests or injunctions from public, government or judicial authorities, including public, government and judicial authorities outside your country of residence.

Your Right To Opt-in and Opt-Out

Syncron offers you the choice of receiving different types of communication and information related to our company, products, and services. You may subscribe to e-newsletters (available on our website) and/or choose to receive marketing communications and other special offers from us via e-mail or by way of a direct contact.

You should be aware that you can at any time request information about your personal data processed by Syncron Group. You may access, review, update, modify, rectify, and erase such data as well as withdraw your consent for data processing by contacting Syncron at ‘’. In case of newsletters and other marketing communications, we provide you with unsubscribe links as an opt-out mechanism for your convenience.

Retention of Your Data

To the extent Syncron processes your personal data, we will retain such data for as long as it is needed for the purposes outlined in this Privacy Policy; as necessary to comply with our legal obligations, resolve disputes, and execute agreements with our customers or partners; or to the extent permitted by applicable laws.

After the retention period, Syncron will delete your personal data in a manner designed to ensure that they cannot be reconstructed, intercepted, or read.

Data Security

Syncron is concerned about the security of your information. To prevent unauthorized access, disclosure, loss, alteration, misuse, destruction to your data, to maintain data accuracy, and to ensure the appropriate use of information, we have put in place reasonable physical, electronic, administrative and managerial safeguards to secure the information we collect. We use security protocols and encryption technology when collecting or transferring data such as logins or passwords to prevent any data privacy breaches.

Third-Party Websites

Links to third-party websites that you may rarely encounter on our websites are provided solely for your convenience. If you use these links, you will leave Syncron website. We do not control these third-party sites. Therefore, we do not assume responsibility for any of these sites, their content, or their privacy policies. We do not endorse or make any representations about them or any information, software, or other products or materials found there, or any results that may be obtained from using them.

Syncron’s Privacy Commitment per EU-U.S. Privacy Shield, applicable only to Syncron SaaS customers

Syncron commits to adhere to the EU-U.S. Privacy Shield Principles (the Privacy Shield website – when processing personal information of its customers using Syncron cloud-based software products, i.e. service parts inventory, price, order and uptime management solutions, so far as set out herein. Personal data transferred within the framework of EU-U.S. Privacy Shield may concern account information of the users of Syncron software products, i.e. name, surname, contact information (e-mail, address, phone number), IP address, job title and user role. Users are only obliged to provide personal data which is set as mandatory. The purpose of data processing is to provide cloud-based software products to Syncron customers. EU individuals have rights to access personal data about them and to limit use and disclosure of their personal data.

Syncron is committed to achieving and maintaining its customers’ trust. Integral to this mission is providing a robust security and privacy program that carefully considers data protection matters. In accordance with the EU law and implementing national legislation, Syncron intends to provide an adequate level of protection for personal data during international transfers within its cloud solutions made on behalf of customers and under their instructions.

Syncron may engage a limited number of third-party service providers to assist in providing cloud-based software products to customers. These third-party providers may offer customer support, data storage services (data centers), or technical operations. These third parties may access, process, or store personal data in the course of providing their services.

In the context of onward transfers, Syncron has responsibility for the processing of personal information it receives under the EU-U.S. Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Syncron remains liable under the EU-U.S. Privacy Shield Principles if its agent processes such personal information in a manner inconsistent with the Principles.

Syncron is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Syncron commits to inform its customers in the event of an information request regarding their personal information.

Syncron is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Syncron also commits to cooperate with EU data protection authorities (DPAs) with regard to customer data transferred from the EU in the context of the cloud-based software products Syncron provides.

If you have an unresolved privacy or data use concern that has not been addressed satisfactorily in this Privacy Policy, please contact us as noted below. We will investigate and attempt to resolve complaints and disputes in a manner that complies with the Principles. We will respond to your complaint within 45 days. In the event that we are still unable to resolve your concerns, Syncron is committed to cooperating and complying with EU data protection authorities (DPAs) to achieve a proper resolution of your privacy concerns.

If a dispute is not resolved or when not satisfied with the dispute resolution process, Syncron customers, under certain conditions, have the right to invoke binding arbitration as per EU-U.S. Privacy Shield Principles.

Dispute Resolution

In compliance with the Privacy Shield Principles, Syncron commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact the Syncron Legal Team at:

If you do not receive timely acknowledgment of your complaint from us (within 45 days), or if we have not addressed your complaint to your satisfaction, you may also submit complaints about the improper collection or use of personal data directly to a EU data protection authority (“DPA”).  The DPA will submit a copy of the complaint to the US Department of Commerce to facilitate resolution.

Syncron’s GDPR Commitment

The General Data Protection Regulation (‘GDPR’) is a European privacy law that takes effect on May 25, 2018. Syncron perceives this regulation as an important step forward in enhancing individuals’ data privacy and streamlining data protection laws across the EU. Syncron is committed to compliance with the GDPR across its cloud services when enforcement begins on May 25, 2018. We are working to make enhancements to our current business operations, contracts and documentation to support compliance with the GDPR.


In case we make any amendments to this Privacy Policy, we will promptly provide the updated version of the same to ensure you are always informed. The revised Privacy Policy will be effective when provided.

Your Assent

By using Syncron websites, web and mobile applications, you agree to this Privacy Policy.

Contact Us

Should you have any concerns, comments, or questions related to this Privacy Policy, you may e-mail us anytime at: We will respond to you in a reasonably short time. While the majority of issues related to your data can be handled quickly, complex requests may take more research and time.

Also, if you have any reservations or complaints regarding our compliance with this Privacy Policy, please first contact us and we will investigate and do our best to resolve all of them.

You may also contact us via postal mail at the following address:

Syncron International AB

Subsidiary: Syncron Poland sp. z o.o.
ul. Twarda 4,
00-105 Warsaw, POLAND

ATTN: Legal Department



Last version: September 1, 2017